Challenge
Bruno Event Team knew that managing the 2014 U.S. Senior Open in Edmond, Oklahoma, in the middle of summer, with temperatures expected to reach over 100°F, would be no easy task. For a successful event, cooling and power would be needed for forty-seven individual tents and trailers during the tournament, each with different purposes and requirements.
Solution
To provide the power and comfort cooling for the 2014 USGA Senior Open, BET contracted with Trane Rental Services. The Trane team was on location for over a month, providing equipment setup, tournament support and teardown services.
Determining the right equipment
Trane began by determining the necessary equipment that would provide the cooling and power desired to satisfy the individual needs of the temporary structures on the golf course, and would also fit into the designated space. The temporary structures included the welcome center, main entrance facilities, hospitality chalets, media center, restroom trailers, the Chesapeake Super Suite and Trophy Club. The project required forty 20-ton vertical units, as well as nine 50-ton and five 35-ton packaged air conditioning units. Trane also provided all power distribution for the event. Including the HVAC, Trane used over 24,000 ft of electrical cable and distribution boxes from the transformers installed throughout the course by Edmond Electric.
Up and running for opening day
The success of the installation for an event of this size is dependent upon several vendor teams working together. The schedule was vigorous, and one delay, however small, would have been catastrophic to the group as a whole. Throughout the installation process, Trane worked with several vendors to ensure that the project was finished in time for the gates to open on day one of the practice rounds. When Monday morning arrived, all of the tents were cool and the facilities were up and running.
Going above and beyond
Once installation was complete, a team of Trane technicians remained on site during the entire tournament, spending weeks away from their families, to support the Trane cooling and power systems. Understanding the importance of the event, and that the experience of the patrons was what mattered, Trane technicians went above and beyond the responsibility of the agreement, listening to all customer requests and making sure that each tent was taken care of in the best possible way. Members of the Trane team also assisted local volunteers by ensuring that they had a sanctuary to retreat to during the hottest hours to avoid heat exhaustion. Throughout the event, the Trane Rental Services team showed how dedicated and compassionate they are
about taking care of the customer.
Results
The Trane Rental Services team provided equipment, installation and support to satisfy the extensive cooling and power needs at the 2014 USGA Senior Open in Edmond, Oklahoma. During the month long project, the Trane team went above and beyond, with installation and support technicians exceeding expectations with their professionalism, dedication and customer service. Numerous comments of praise were communicated via letters and emails regarding the great job the technicians did and how compassionate they were to help others.
Introducing the world of golf to area students
Trane partnered with The First Tee, The STAAR Foundation, and The Eastern Golf Club to bring over 125 inner city youth to Oak Tree National for Youth Day at the U.S. Senior Open. Each child received a red Trane T-Shirt, a concession voucher for lunch, and a premier seat on the driving range to enjoy the afternoon activities. Local celebrities, Brandon Weeden (Dallas Cowboys) and Desmond Mason (Oklahoma City Thunder), joined the kids for a golf demonstration, signed autographs, and had the opportunity to coach some of the local youth.
"All of the kids had an amazing time! It is something they will remember for the rest of their lives," commented Dustin Semsch, Director of Golf, The First Tee Metropolitan, Oklahoma City.
"What a great experience for our students," added Michelle Dominguez, 3rd Grade Educator, Rockwood Elementary School and The STAAR Foundation. "The exposure that they received will open them to a whole new world that many had no idea existed."